Topaz Jewelry Guarantee/Warranty
TOPAZ JEWELRY GUARANTEE
Every piece sold from TOPAZ JEWELRY is submitted with a ROBERTO BRAVO guarantee certificate equipped with a special hologram. In addition, each product carries a precious metal stamp.
The ROBERTO BRAVO guarantee certificate bearing a hologram guarantees both the quality and the originality of the purchased product.
TOPAZ JEWELRY warranty policy covers manufacturing defects for one year from date of purchase. A sales receipt must be provided from TOPAZ JEWELRY for this warranty to be valid.
ONE YEAR MANUFACTURER
Jewelry returned within 30 days of purchase for a manufacturing defect, will either be replaced by TOPAZ JEWELRY. After 30 days from the purchase date, the jewelry will be repaired. This warranty is void if the jewelry has been purchased by an unauthorized retailer. This warranty is void if the jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship. All jewelry sent in under warranty must include a sales receipt. TOPAZ JEWELRY recommends returning any items via certified shipping with insurance, as TOPAZ JEWELRY is not responsible for returned items lost, damaged, or stolen during return shipping. As per our "hassle-free return policy", the customer will receive an account credit for any and all return shipping costs, which includes optional shipping insurance.
A lost piece is not considered as a manufacturing defect. If the jewelry closing mechanism is compromised in anyway, the customer must send it back as an exchange.
Jewelry containing leather is not made to be worn in water. This warranty is void if the leather jewelry has been damaged by water. TOPAZ JEWELRY is not responsible for leather jewelry exposed to water due to error or deliberate act.